Terms of Service
Last updated: 20 July 2026
These terms are written in plain English on purpose — no legal team required to understand them. They explain how booking works, what you're paying for, and what happens if your plans change. By submitting a booking request or using this website, you agree to these terms.
How Booking Works
When you submit a booking form, you're sending us a request, not making an instant purchase. We manually check availability and get back to you by email — usually within 24 hours — to confirm your date and time, and to send payment instructions. You won't be charged anything before that confirmation.
Prices & Payment
All prices on this website are shown in US dollars (USD) per person, unless stated otherwise. The total price shown on the booking form is calculated automatically from the number of adults, children, and infants you select, and is re-checked by us when we confirm your booking.
We accept PayPal and cash (paid to your guide on the day). We don't take payment on this website — we'll confirm which option works best for you and provide clear instructions in your booking confirmation email, before you need to pay anything.
Cancellations & Refunds
Cancel 24 hours or more before your tour starts, and you'll receive a full refund.
Cancellations made less than 24 hours before the scheduled start time, and no-shows, aren't eligible for a refund — by that point we've already committed a guide and, where relevant, pre-booked museum tickets on your behalf.
- To cancel or ask for a refund, email us, message us on WhatsApp or our Contact page.
- Approved refunds are returned using the same method you paid with, normally within 5 business days.
- If we need to cancel your tour (for example, museum closures or safety reasons), you'll always receive a full refund or the option to reschedule — your choice.
Changes & Rescheduling
Need to change your date, time, or group size? Contact us as early as you can — we'll do our best to accommodate the change, subject to guide and ticket availability. Rescheduling requests made 24 hours or more before your original tour time are always free.
Your Responsibilities While Touring
- Bring a valid passport (and visa, if required) — you're responsible for meeting Russia's entry requirements. See our visa support if you need help.
- Arrive on time at the agreed meeting point; tours can't wait indefinitely for late arrivals.
- Follow the rules of the venues you visit (for example, bag restrictions or photography rules at museums) and any reasonable safety instructions from your guide.
- Let us know about mobility needs or other accessibility requirements in advance, so we can plan accordingly.
Circumstances Beyond Our Control
Occasionally, things outside anyone's control can affect a tour — severe weather, museum closures, transport strikes, or similar events. If this happens, we'll contact you as soon as possible to offer a reschedule or a full refund. We're not able to offer compensation beyond the tour price itself for costs like flights or hotels affected by such events.
Governing Law
Marina Wilson Private Tours operates under the Russian legal entity ООО «М.В.П. ТУРС» ("Marina Wilson Private Tours" LLC), registered with Russia's Unified Federal Register of Tour Operators for inbound and domestic tourism. These terms are governed by the laws of the Russian Federation.
- Legal name
- ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ «МАРИНА ВИЛСОН ПРАЙВИТ ТУРС»
- Short name
- ООО «М.В.П. ТУРС»
- Federal Tour Operator Registry No.
- B031-00161-00/04552504
- OGRN (state registration number)
- 1097847132965
- INN / KPP (tax IDs)
- 7842408450 / 784201001
- Registered address
- 191036, St. Petersburg, 7th Sovetskaya St., 4, letter A, apt. 16
- Scope of activity
- Inbound & domestic tourism
- Registered official website
- st-petersburg-visit.com
Russia's tour operator registry (economy.gov.ru) isn't reachable from outside the country, so we've copied our public record here directly. The details above can be independently verified by anyone with access to the registry — your travel agent, hotel, or embassy, for example.
Changes to These Terms
We may update these terms from time to time — for example, to reflect a change in how bookings work. We'll update the "Last updated" date above whenever we do. Continuing to use the site after a change means you accept the updated terms.
Contact Us
Questions about these terms? Reach us anytime through our contact page, by email at tours@st-petersburg-visit.com, or on WhatsApp).
